Simon August answers all the questions you might have concerning our products and services right here at a glance! If you still leave without an answer to your question, please do not hesitate to contact us through phone or email!
Phone: +41 79 963 18 07
Returns & Warranty
"I want to return my watch, what can I do?"
As we only like happy costumers, we decided to offer a 30 days money back guarantee! Within the first 30 days after you've received your watch, you can return your watch and you'll be refunded your money! *
Please contact us at: firstname.lastname@example.org
The delivery adress to send your watch back:
"How long is my warranty?"
Since you've received your watch, you have two years warranty on all of our products! Please be aware, that damage caused under unusal circumstances (water, damp or abrasion) will not be covered by the warranty. The guarantee postulates that the watch has been treated with normal care. For any further questions about the warranty please contact us at: email@example.com
Delivery & Sending Costs
"I've ordered a watch. When will my order arrive?"
We try to to delivery your order as fast as possible. Depending on where you live, arrival time may change of course. See below the estimated delivery times. *
|Rest of the world||7-14 days|
* Working days. The mentioned days may vary, depending on the postal service of your country.
"Do I pay extra for the delivery?"
No. All prices include free delivery. Worldwide!
"Do I pay for anything else, when I receive my watch?"
Customers from Austria, Germany & Switzerland do not pay anthing additional. For customers from other countries, their national VAT will be charged by their country.*
*This article will be updated very soon.
"Does my order have a tracking code?"
Yes, all our sendings have a tracking code. As soon as the order has left our stock, you'll receive a notifiaction by us with the code to track your order. With this code you can check where your watch is currently at.
Order & Checkout
"I ordered a watch but did not receive any confirmation. What can I do?"
Your order confirmation is sent to your e-mail address directly when your order is placed. You can also see your order if you log in to your user account. If you have not received a confirmation, please contact us at firstname.lastname@example.org
"Why do I have to insert my phone number during checkout?"
A phone number is necessary for deliveries abroad and make the process much easier (for example if your postal service needs any further informations to delivery your order to you as fast as possible). Your data will not be used for any other reasons.